Last updated: September 27, 2026
 

Pore Petal respects your privacy and is committed to protecting the personal information entrusted to us.

​

Pore Petal is a Canadian skincare brand based in Montreal, Quebec. Throughout this Privacy Policy, “Pore Petal,” “we,” “us,” and “our” refer to the Pore Petal brand and its operations.

​

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit porepetal.ca, purchase our products, create an account, subscribe to our communications, contact us, participate in promotions, submit reviews, or otherwise interact with Pore Petal (collectively, the “Services”).

​

Our privacy practices are intended to comply with applicable privacy laws in the jurisdictions where we operate, including applicable Canadian and Quebec privacy legislation and, where applicable, U.S. state privacy laws.
 

If you do not agree with this Privacy Policy, please do not provide us with personal information or use our Services.
 

1. Personal Information We Collect

“
Personal information” generally means information about an identifiable individual or information that can reasonably be linked to an individual.

Depending on how you interact with Pore Petal, we may collect the following categories of information.
 

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address
   

Order and Transaction Information

This may include:

• Products purchased

• Order history

• Shopping cart activity

• Returns and refunds

• Discounts and promotional codes used

• Shipping and delivery information

• Transaction details
   

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on the payment method, this may include payment card information, billing information, transaction details, payment confirmation, or other information necessary to process your payment.

Pore Petal may not directly receive or store complete payment card numbers when payments are processed through third-party payment processors.
 

Account Information

If you create an account, we may collect information such as:

• Email address

• Login credentials

• Account preferences

• Saved addresses

• Order history

• Wishlist or saved products, where available
   

Communications

When you contact us, we may collect information contained in your communications, including customer support requests, questions, complaints, feedback, and other correspondence.
 

Reviews and User Content

If you submit a review, rating, photograph, testimonial, or other content, we may collect and display the information you choose to provide.
 

Device and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• General geographic information derived from your IP address

• Referral URLs

• Website activity
   

Usage Information

We may collect information about how you interact with our website, including:

• Pages viewed

• Products viewed

• Search activity

• Products added to your cart

• Links clicked

• Time spent on pages

• Website navigation

• Interaction with advertisements or marketing communications
   

Marketing Preferences

We may collect information about whether you have subscribed to marketing communications, your communication preferences, and your interactions with marketing emails or advertisements.
 

2. How We Collect Personal Information

We may collect personal information:
 

Directly From You

For example, when you:

• Make a purchase

• Create an account

• Subscribe to our newsletter

• Contact customer support

• Submit a review

• Enter a promotion

• Complete a form

• Communicate with us
   

Automatically

Certain information may be collected automatically when you use our website through cookies, pixels, analytics technologies, server logs, and similar technologies.
 

From Service Providers

We may receive information from companies that help us operate our business, including website hosting providers, payment processors, shipping providers, analytics providers, marketing platforms, fraud prevention services, and customer service providers.
 

From Other Third Parties

Where permitted by law, we may receive information from advertising platforms, social networks, business partners, or other third parties.
 

3. How We Use Personal Information

We use personal information for purposes reasonably connected with operating Pore Petal and providing our products and Services.

These purposes may include:
 

Processing and Fulfilling Orders

We may use your information to:

• Process purchases

• Verify payment

• Prepare and fulfill orders

• Arrange shipping

• Provide delivery updates

• Process returns and refunds

• Communicate regarding your order
   

Providing Customer Service

We use personal information to answer questions, resolve problems, respond to complaints, and provide support.
 

Managing Accounts

If you create an account, we use information to create, maintain, secure, and administer your account.
 

Improving Pore Petal

We may analyze how customers interact with our products and website to understand customer preferences, improve our website, develop products, improve existing products, and enhance the customer experience.
 

Personalizing Your Experience

Where permitted by law, we may use information about your interactions with Pore Petal to personalize product recommendations, website content, communications, or offers.
 

Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

• Send promotional emails

• Provide offers and discounts

• Inform you about new products

• Measure advertising effectiveness

• Understand marketing performance

• Display advertising that may be relevant to you

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing emails.
 

Security and Fraud Prevention

We may use information to:

• Protect customer accounts

• Detect fraudulent transactions

• Prevent unauthorized activity

• Protect our website and systems

• Investigate suspected misuse

• Maintain the security of our Services
   

Legal and Regulatory Requirements

We may use personal information where necessary to comply with applicable laws, regulations, tax obligations, court orders, legal proceedings, government requests, or other lawful requirements.
 

4. Cookies and Similar Technologies

Pore Petal and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies can help us:

• Operate the website

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic

• Analyze how visitors use the website

• Measure website performance

• Prevent fraud

• Improve our Services

• Measure marketing campaigns

• Deliver or measure advertising, where permitted
   

Some cookies are necessary for the website to function, while others may support analytics, personalization, or advertising.

Where required by applicable law, we will request appropriate consent before activating non-essential technologies.

You may also be able to manage certain cookies through our website’s cookie settings or through your browser.

Disabling certain cookies may affect some website functionality.
 

5. How We Share Personal Information

We do not disclose personal information except as described in this Privacy Policy, with your consent, or as otherwise permitted or required by law.

We may disclose information to the following categories of recipients.
 

Website and Technology Providers

Our website is hosted and operated using third-party technology providers, including Wix and related services.

These providers may process information necessary to host, secure, operate, and improve our website and online store.
 

Payment Processors

Payment providers may process information required to authorize and complete transactions.
 

Shipping and Fulfillment Providers

We may provide information such as your name, address, telephone number, email address, and order details to shipping, logistics, fulfillment, and delivery providers as necessary to deliver your purchase.
 

Analytics Providers

We may use analytics services to better understand website usage and performance.
 

Marketing and Advertising Providers

Where permitted by applicable law, we may work with advertising and marketing platforms to measure campaigns, communicate with customers, and provide relevant advertising.
 

Customer Service and Business Providers

We may use third-party providers for services such as email communications, customer support, cloud storage, fraud prevention, reviews, and other business operations.
 

Legal and Regulatory Disclosures

We may disclose information where reasonably necessary to comply with applicable law, legal process, court orders, regulatory obligations, or lawful government requests.

We may also disclose information where necessary to investigate fraud, enforce our agreements, or protect the rights, property, or safety of Pore Petal, our customers, or others.
 

Business Transactions

If Pore Petal or undergoes a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, personal information may be disclosed or transferred as permitted by applicable law.
 

6. We Do Not Sell Personal Information for Money

Pore Petal does not sell personal information to third parties for monetary compensation.

Certain privacy laws in the United States, however, define terms such as “sale,” “sharing,” or “targeted advertising” more broadly and may treat some advertising or analytics activities involving third parties as a sale or sharing even when no money is exchanged.

Where such laws apply to Pore Petal, eligible consumers may have rights to opt out of those activities.
 

7. International and Cross-Border Processing

Pore Petal is a Canadian business, but some of the companies that help us operate our website and business may process or store information outside Quebec or Canada, including in the United States and other jurisdictions.

As a result, your personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, governments, law enforcement authorities, or regulatory authorities in accordance with applicable law.

Where required, we take appropriate steps before communicating personal information outside Quebec and use contractual, organizational, or other measures appropriate to the circumstances.
 

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as required or permitted by law.

Retention periods may depend on factors including:

• The nature of the information

• The reason it was collected

• Our relationship with you

• Legal and tax requirements

• Fraud prevention requirements

• Accounting and recordkeeping obligations

• Potential disputes

When personal information is no longer required, we will take appropriate steps to destroy, delete, or anonymize it where permitted by applicable law.
 

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, theft, misuse, alteration, or destruction.

The safeguards used may vary depending on the sensitivity and nature of the information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending highly sensitive information through ordinary email unless necessary.
 

10. Your Privacy Rights

Your privacy rights depend on where you live and which laws apply.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Obtain information about how your information has been used or disclosed

• Request information about categories of third parties to whom information has been disclosed

• Request portability of certain information where applicable

• Object to or restrict certain processing where applicable

• Opt out of certain targeted advertising, sale, or sharing where applicable

• Lodge a complaint with an applicable privacy regulator

These rights may be subject to exceptions provided by law.

To exercise a privacy right, contact:

support@porepetal.ca

Please include enough information for us to understand your request.

We may need to verify your identity before fulfilling certain requests.

We will respond within the time required by applicable law.
 

11. Canadian Privacy Rights

Pore Petal is based in Quebec, Canada.

Our handling of personal information is subject to applicable Canadian privacy legislation, including Quebec’s private-sector privacy requirements and, where applicable, Canada’s federal private-sector privacy legislation.

Depending on the applicable law and circumstances, Canadian customers may have rights relating to access, correction, consent, transparency, and complaints regarding the handling of their personal information.

You may contact our Privacy Officer at support@porepetal.ca regarding these rights.
 

12. Quebec Residents

Pore Petal operates from Quebec and maintains privacy practices intended to comply with applicable Quebec private-sector privacy requirements.

Subject to applicable law, Quebec residents may have rights concerning:

• Access to personal information

• Correction of inaccurate information

• Withdrawal of consent in appropriate circumstances

• Information about the use and disclosure of personal information

• Data portability in circumstances provided by law

• Certain rights concerning automated decisions, profiling, identification, or location technologies where applicable

• Certain rights concerning dissemination or de-indexing of personal information where provided by law

Requests may be submitted to our Privacy Officer at:

support@porepetal.ca

You may also have the right to submit a complaint to the applicable Quebec privacy authority.
 

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state of residence, the law applicable to Pore Petal, and the nature of our processing, these rights may include:

• The right to know or access personal information

• The right to correct inaccurate personal information

• The right to request deletion

• The right to obtain a portable copy of certain information

• The right to opt out of certain targeted advertising

• The right to opt out of certain sales or sharing of personal information

• The right to limit certain uses of sensitive personal information

• The right not to be discriminated against for exercising applicable privacy rights

Not every state privacy law applies to every business. These rights therefore apply only where Pore Petal is subject to the relevant law.

You can submit an applicable request by contacting:

support@porepetal.ca
 

14. California Privacy Rights

If Pore Petal becomes subject to the California Consumer Privacy Act, as amended (“CCPA”), eligible California residents may have rights including:

• The right to know the categories and specific pieces of personal information collected

• The right to know the sources and purposes of collection

• The right to know categories of third parties to whom information is disclosed

• The right to request deletion, subject to legal exceptions

• The right to request correction

• The right to opt out of qualifying sales or sharing of personal information

• The right to limit certain uses or disclosures of sensitive personal information where applicable

• The right not to receive discriminatory treatment for exercising CCPA rights

As stated above, Pore Petal does not sell personal information for monetary compensation.

If any advertising activity constitutes “selling” or “sharing” under applicable California law and Pore Petal is subject to those requirements, applicable opt-out rights will be provided as required by law.
 

15. Global Privacy Control and Browser Signals

Some browsers and extensions allow users to send privacy preference signals, including Global Privacy Control (“GPC”).

Where applicable law requires us to recognize such signals, we will process supported signals in accordance with those requirements.

Other browser “Do Not Track” signals may not have a uniform legal or technical standard, and our website may not respond to all such signals.
 

16. Marketing Communications

If you subscribe to Pore Petal marketing communications, we may send you information about products, promotions, offers, and brand updates.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as:

• Order confirmations

• Shipping notifications

• Account communications

• Customer service responses

• Important notices concerning purchases
   

17. Children’s Privacy

Pore Petal’s website and products are intended for a general consumer audience and are not directed toward children for the purpose of collecting their personal information.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us inappropriately, please contact support@porepetal.caso that we can review the situation and take appropriate action.
 

18. Third-Party Websites and Social Media

Our website may contain links to third-party websites or services, including social media platforms.

Third-party websites operate independently and have their own privacy practices.

Pore Petal is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review their privacy policies before providing personal information.
 

19. Privacy Complaints

If you have a concern about how Pore Petal collects, uses, discloses, retains, or protects your personal information, please contact our Privacy Officer first.

We will review privacy complaints and respond in accordance with applicable law.

Depending on where you live, you may also have the right to contact or lodge a complaint with an applicable privacy or data protection authority.
 

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business practices

• Our website

• Technologies we use

• Service providers

• Products and Services

• Applicable laws or regulatory requirements

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.
 

21. Contact and Privacy Officer

Questions about this Privacy Policy, our privacy practices, or your personal information can be directed to:

​

Pore Petal
Montreal, Quebec, Canada

Privacy Officer
Email: support@porepetal.ca

Website: porepetal.ca

​

Thoughtfully made. For every skin.