Shipping, Returns & Refund Policy
We want your Pore Petal experience to be simple from checkout to delivery. Here’s everything you need to know about shipping, returns, and refunds.
Where Do You Ship?
We currently ship Pore Petal orders to:
Canada 🇨🇦
United States 🇺🇸
Have a question about shipping to your location? Contact us at support@porepetal.ca and we’ll be happy to help.
How Much Is Shipping?
We offer FREE standard shipping on orders of $75 or more.
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How Long Will My Order Take to Arrive?
Delivery times depend on your location and the shipping service selected or available for your order.
Estimated delivery information will be provided during checkout where available.
Once your order ships, you’ll receive a shipping confirmation with tracking information when tracking is available.
Please keep in mind that carrier delays, weather, customs, holidays, and other circumstances outside our control may occasionally affect delivery times.
Returns & Satisfaction Guarantee
We want you to feel good about your Pore Petal purchase.
If you’re not satisfied with your order, contact us within 30 days of receiving it at support@porepetal.ca.
Please include your order number and a brief description of the issue so our team can help.
How Do I Request a Return or Refund?
It’s simple:
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Contact support@porepetal.ca within 30 days of receiving your order.
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Include your order number and let us know why the product didn’t meet your expectations.
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Our team will review your request and provide the appropriate next steps.
Depending on the circumstances, we may offer a refund, replacement, or store credit.
Please do not send products back to us unless our customer support team asks you to do so.
Opened or Used Products
Because Pore Petal products are personal-care and skincare products, we generally cannot accept physical returns of opened or used products for hygiene and safety reasons.
However, if you’re unhappy with a product, please still contact us within the 30-day period. We’ll review the situation and do our best to help.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us at support@porepetal.ca as soon as possible.
Please include your order number and, where helpful, photos showing the issue.
We’ll review the situation and work with you toward an appropriate resolution.
Non-Returnable Items
Unless required otherwise by applicable law, the following are generally not eligible for return:
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Items marked Final Sale
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Gift cards
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Free gifts or promotional items
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Products purchased from another retailer or marketplace
Products purchased through another retailer or marketplace, including Amazon, should generally be returned through the original place of purchase and are subject to that retailer’s return policy.
When Will I Receive My Refund?
Once a refund is approved and processed, it will generally be issued to your original payment method.
Your bank or payment provider may require additional time to post the refund to your account.
Shipping charges are generally non-refundable unless the refund relates to an error on our part or otherwise required by applicable law.
Need Help?
We’re here to help.
For questions about shipping, an order, return, or refund, contact:
Pore Petal
Montreal, Quebec, Canada
Thoughtfully made. For every skin.