Terms of Service

Last updated: September 27, 2026
 

Overview

Welcome to Pore Petal.
 

These Terms of Service (“Terms”) govern your access to and use of the Pore Petal website, including the information, features, products, and services available through porepetal.ca (collectively, the “Services”).
 

Pore Petal is a Canadian skincare brand based in Montreal, Quebec. Throughout this Privacy Policy, “Pore Petal,” “we,” “us,” and “our” refer to the Pore Petal brand and its operations.
 

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.
 

Nothing in these Terms is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection or other laws.
 

1. Eligibility and Accounts

You must have the legal capacity to enter into a binding agreement to make purchases through our website.

When using our Services, you may be asked to provide information including your name, email address, billing information, shipping information, and payment details.

You agree to provide information that is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for activity occurring through your account.
 

2. Our Products

We make reasonable efforts to accurately display and describe our products, including their appearance, packaging, colours, ingredients, sizes, quantities, and other characteristics.

However, colours and appearance may vary depending on your screen, device, settings, lighting, or changes to product packaging.

Product descriptions, packaging, pricing, availability, formulations, and other information may be updated from time to time, subject to applicable law.

We reserve the right to discontinue products or limit quantities available for purchase where permitted by law.

Please read all product packaging, ingredient information, warnings, and directions before use.
 

3. Skincare Information

Information provided through Pore Petal, including product descriptions, skincare information, articles, FAQs, social media content, and other materials, is provided for general informational purposes.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly authorized and stated otherwise.

Individual skin responses may vary.

If you have a medical condition, known allergy, significant skin sensitivity, are using prescription skincare products, or have concerns about whether a product is appropriate for you, consider consulting an appropriate healthcare professional before use.

Always follow the instructions and warnings provided with the product.
 

4. Orders

Submitting an order constitutes an offer to purchase the products in your order.

Orders are subject to acceptance, product availability, payment authorization, and any other applicable conditions disclosed during checkout.

We reserve the right, where permitted by law, to refuse or cancel an order, including in cases involving suspected fraud, unauthorized transactions, incorrect pricing or product information, inventory errors, or other legitimate reasons.

If we cancel an order after payment has been processed, we will provide an applicable refund.

Please review your order carefully before submitting it. Once an order enters processing or shipping, we may not be able to change or cancel it.

For assistance with an order, contact support@porepetal.ca.
 

5. Prices, Payments and Taxes

Prices displayed on our website are shown in the currency indicated on the website.

Prices, promotions, and discounts may change from time to time, subject to applicable law.

Applicable taxes, shipping charges, and other charges, if any, will be displayed or calculated as required during checkout.

You agree to provide accurate and complete payment information and represent that you are authorized to use the payment method provided.

Promotional codes and discounts may be subject to additional terms and may not be combined unless expressly stated.
 

6. Shipping and Delivery

Shipping options, costs, and estimated delivery times will be provided where applicable during checkout or through our shipping information.

Delivery dates and transit times are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, service disruptions, and other unforeseen events.

If you experience an issue with your shipment, please contact us at support@porepetal.ca.

Nothing in this section limits any rights you may have under applicable consumer protection law.
 

7. Returns and Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy, as well as any rights available to you under applicable law.

Please review the Return & Refund Policy before making a purchase.

For questions regarding a return, refund, damaged item, incorrect item, or other order issue, contact support@porepetal.ca.
 

8. Product Availability

Products displayed on our website may not always be available.

We may introduce, modify, limit, or discontinue products from time to time.

If a product becomes unavailable after you place an order, we may contact you regarding the affected item and provide an appropriate refund where required.
 

9. Intellectual Property

The Pore Petal website and its contents—including the Pore Petal name, logos, branding, product packaging designs, graphics, photographs, videos, text, illustrations, website design, and other original materials—are owned by or licensed to Pore Petal and may be protected by copyright, trademark, and other intellectual property laws.

You may access and use our website for your personal, non-commercial use.

Unless authorized by us or permitted by law, you may not reproduce, distribute, modify, republish, sell, commercially exploit, or create derivative works from our website content without our prior written permission.

Third-party trademarks, names, and content remain the property of their respective owners.
 

10. Reviews, Feedback and User Content

We appreciate hearing from our customers.

If you voluntarily submit a product review, photograph, comment, suggestion, testimonial, idea, or other content (“User Content”), you represent that you have the right to provide that content and that it does not violate applicable laws or the rights of another person.

To the extent permitted by law, by submitting User Content to us for publication or promotional use, you grant Pore Petal a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and distribute that content in connection with operating, improving, and promoting Pore Petal and its products.

We may moderate or remove content where appropriate, including content that is unlawful, misleading, abusive, fraudulent, infringing, or unrelated to the product or service being reviewed.

You remain responsible for the content you submit.
 

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, social networks, applications, shipping providers, review platforms, or other services.

These third parties operate independently from Pore Petal and may have their own terms and privacy policies.

We are not responsible for third-party websites or services except to the extent required by applicable law.

We encourage you to review the terms and privacy practices of third-party services before using them.

12. Privacy

Your privacy is important to us.

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that personal information may be processed by service providers that help us operate our website, process payments, fulfill orders, communicate with customers, analyze website activity, and provide other business services.

Please review our Privacy Policy for more information.
 

13. Errors and Inaccuracies

We make reasonable efforts to ensure information on our website is accurate.

Occasionally, however, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping charges, or other information.

Where permitted by applicable law, we may correct errors and update inaccurate information.

Nothing in this section limits rights or remedies available to consumers under applicable law.
 

14. Prohibited Uses

You may use our website only for lawful purposes.

You may not use our Services to:

• violate applicable laws or regulations;

• infringe intellectual property or other legal rights;

• transmit malicious software, viruses, or harmful code;

• attempt to gain unauthorized access to our website or systems;

• interfere with the security or operation of our Services;

• impersonate another person or provide intentionally fraudulent information;

• collect personal information about others without authorization;

• engage in fraudulent purchasing or payment activity;

• use our Services to distribute spam or other unauthorized communications; or

• use our content for unauthorized commercial purposes.

We may restrict or terminate access to our Services where we reasonably believe these Terms have been violated, subject to applicable law.
 

15. Disclaimer of Warranties

We work to provide reliable Services and quality products.

However, except for warranties, conditions, representations, or rights that cannot legally be excluded, our website and Services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, completely error-free, or available at all times.

Any legally required warranties or consumer protections continue to apply regardless of anything stated in these Terms.
 

16. Limitation of Liability

To the extent permitted by applicable law, Pore Petal will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Services where such liability may legally be excluded or limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, these Terms do not restrict any mandatory rights or remedies available to consumers under applicable Canadian or Quebec law.
 

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pore Petal, and their directors, officers, employees, representatives, and service providers from third-party claims arising from your unlawful use of the Services, violation of these Terms, or infringement of another person’s rights.
 

18. Termination

We may suspend or terminate access to our Services where permitted by law, including where we reasonably believe there has been fraud, misuse, unlawful activity, or a material violation of these Terms.

Provisions that by their nature should continue after termination—including provisions concerning intellectual property and liability—will continue to apply.
 

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue in effect where permitted by law.
 

20. Waiver and Entire Agreement

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our rights.

These Terms, together with the policies referenced in them, constitute the agreement between you and Pore Petal concerning your use of the Services, subject to any rights that cannot be waived under applicable law.
 

21. Governing Law

These Terms are governed by the applicable laws of Canada and the Province of Quebec, without limiting any mandatory rights or protections available to consumers under applicable law.

Any dispute will be handled in accordance with applicable law and any jurisdictional rights that cannot legally be waived.
 

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The current version will be posted on this page together with its updated effective date.

Where required by law, we will provide appropriate notice of material changes.
 

23. Contact Us

Questions about these Terms of Service or your Pore Petal order can be sent to:

​

Pore Petal
Montreal, Quebec, Canada
Email: support@porepetal.ca
Website: porepetal.ca

​

Thoughtfully made. For every skin.